I can't remember my password, can you help me?
Just email Kathy Carlson at kcarlson@nursingceportal.com, and she will get it to you as soon as possible. Please include your first and last name and the email you used when you registered.
I get an error when I try to print my certificate, what do I do?
Save the file to your hard drive. Then open it, and you should be able to print it.
If that doesn't work, simply email Kathy Carlson at kcarlson@nursingceportal.com. Be sure to include your name and the course you took. She will email your certificate(s) to you.
I received a coupon code at a trade show, can you help me use it?
First register if you have not already, click on "Register" at the top of the page in the blue bar. Once you have registered, go to "All Courses" and choose "Patient Positioning in the Operating Room". Click on Take Now. The shopping cart will appear with the course in it for $14.99, click on Proceed to next step. The next screen will ask for a code if you have one, and that is where you enter the code. Follow the directions to get to the course.
How do I buy courses for my staff?
Contact Kathy Carlson toll free at (877) 483-1333 or email her at kcarlson@nursingceportal.com. There are discounts for buying a course for several people at the same time.
Not all of my staff has internet access. How do we proceed?
You may purchase a DVD for $39.99 to show to your staff. We will email you the participant packets that will contain instructions for each participant, a course evaluation, and a course test. The manager will also receive an email file of the handout packet for the course. The cost per "paper method" participants is $19.99, the increase over the regular price covers the increased processing costs. The manager can save money by having those who do have internet access fill out their course evaluation and test online ($14.99/person). For those who chose the paper method, two copies of each certificate will be sent to the manager, one for the manager and one for the participant. The participant's copy will be in its own envelope with the person's name on the front. The back of each participant's copy of the certificate will have each individual's log in and password in order that they will be able to access their account if and when they ever have computer access. The manager's certificate copies will not have log-ins or passwords on them.
For those who choose to fill out the evaluation and test online, we require their first and last names and their email addresses to pre-register them so that the course is available to them at the time or before payment is made. The exception to this is if the participant is providing payment for the course, in which case we do not need to pre-register him or her.
Anyone who has access to our courses has that access for the life of the course plus one year (life is determined by the expiration date of accreditation). All certificates are available online (or with a phone call to those without internet access) for at least six years from the date of passing the test.
How do you use my personal information?
We use your personal information to ensure that you are who you say you are and to provide the best customer service possible.
How do I find and print my certificates?
Sign in by clicking "Sign in or Register" at the top of any page. Click on the purple "My CE Portal" button. The courses you have completed will be listed there. Click on the course title for which you need the certificate. Your certificate will appear. Click on the print button of your web-browser or hit CTRL-p on your keyboard. Your certificate will print to fit on an 8 1/2" x 11" piece of paper. To print in black and white, click "Properties" in the print dialogue box and choose "black" insteaad of "color".
How long will my certificates be available to access?
Your certificates will be accessible for at least six years from the date you passed the test.
For how long is any program offered?
Per accreditation guidelines, all of our courses will have a lifespan of two years. The purpose of this expiration date is to ensure that the latest information is being taught. We expect that updated versions of the vast majority of our courses will be offered as the courses expire.
What is your sales policy?
All sales are final. Please review objectives of a course before you choose to take it to make sure you it covers the information you want to learn.
I do not feel comfortable giving my credit card information over the internet. Is it safe?
Our web site uses secure technology that keeps your personal information safe from outsiders as well as from us. You know you are on a secure web page when the lock icon appears in your web browser. If you would prefer to pay with a check, please contact Kathy Carlson at (877) 483-1333 to set up the transaction.
How long are your courses?
The length of the education activity matches the number of contact hours. If the course is 1 contact hour, it takes about 60 minutes to take the education activity
For how long do I have access to any course I buy?
You may obtain a certificate from any course until its expiration date. Accreditation for any course lasts for only two years. The course will remain available on the website for you to review until its expiration date found in the course description page for each course.
