I can't remember my password, can you help me?
Just email Kathy Carlson at kcarlson@nursingceportal.com, and she will get it to you as soon as possible. Please include your first and last name and the email you used when you registered.
I failed a test, what should I do?
Email Kathy Carlson at kcarlson@nursingceportal.com, and she will help determine what questions you missed and reset your test for you.
I get an error when I try to print my certificate, what do I do?
Save the file to your hard drive. Then open it, and you should be able to print it.
If that doesn't work, simply email Kathy Carlson at kcarlson@nursingceportal.com. Be sure to include your name and the course you took. She will email your certificate(s) to you.
I received a code from my facility or school or at a trade show. How do I use it?
First register if you have not already, click on "Register" at the top of the page in the blue bar. Use a password that you will remember rather than the code given you to take the course. Once you have registered, at the left navigation bar click on the type of course you are looking for and then scroll down to find the course. The course on Delegation from the Tennessee Nurses Association is located at "Tennessee Courses". Click on Take Now. The shopping cart will appear with the course in it for $14.99, click on Proceed to next step. The next screen will ask for a code if you have one, and that is where you enter the code. Follow the directions to get to the course.
How do I buy courses for my staff?
Contact Kathy Carlson toll free at (877) 483-1333 or email her at kcarlson@nursingceportal.com. There are discounts for buying a course for several people at the same time.
Not all of my staff has internet access. How do we proceed?
You may purchase a DVD for $20.00 to show to your staff. The evaluation and test should be filled out online by each individual who has watched the course. Each individual will need to register and pay for the course unless the manager purchases access through a contract with us. With a contract, a code is provided for the manager's staff to access the course without any fees for staff members.
How do you use my personal information?
We use your personal information to provide a certificate of completion, be able to help you should any account problems occur, and determine the courses you need.
How do I find and print my certificates?
Sign in at the top of any page. Click on the purple "My CE Portal" button. The courses you have completed will be listed there. Click on the course title for which you need the certificate. Your certificate will appear. Click on the print button of your web-browser or hit CTRL-p on your keyboard. Your certificate will print to fit on an 8 1/2" x 11" piece of paper. To print in black and white, click "Properties" in the print dialogue box and choose "black" insteaad of "color".
How long will my certificates be available to access?
Your certificates will be accessible for at least six years from the date you passed the test.
For how long is any program offered?
Per accreditation guidelines, all of our courses will have a lifespan of two years. The purpose of this expiration date is to ensure that the latest information is being taught. We expect that updated versions of the vast majority of our courses will be offered as the courses expire.
What is your sales policy?
All sales are final. Please review objectives of a course before you choose to take it to make sure you it covers the information you want to learn.
I do not feel comfortable giving my credit card information over the internet. Is it safe?
Our web site uses secure technology that keeps your personal information safe from outsiders as well as from us. You know you are on a secure web page when the lock icon appears in your web browser. If you would prefer to pay with a check, please contact Kathy Carlson at (877) 483-1333 to set up the transaction.
How long are your courses?
The length of the education activity matches the number of contact hours. If the course is 1 contact hour, it takes about 60 minutes to take the education activity
For how long do I have access to any course I buy?
You may obtain a certificate from any course until its expiration date. Accreditation for any course lasts for only two years. The course will remain available on the website for you to review until its expiration date found in the course description page for each course.
